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Citation: Erowid. "Experience Report Reviewing: The Good, the Bad and the Ugly." Erowid Extracts. Oct 2002; 3:18-20.
The Experience Vaults are one of the most popular parts of Erowid, cumulatively getting well over 30,000 page views per day. They provide the closest thing we have to public forums where visitors can submit their ideas and opinions for public display. Because experience reports by definition are subjective, they are put through less fact-checking than many other types of articles on Erowid. But they do go through a lengthy process of approval. The two most common questions we receive about the Experience Vaults are whether the reports are checked or reviewed at all, and why a particular submitted report has not yet been displayed on the site. This article is an introduction to the Erowid Experience Vaults, how reports are chosen for publication, and what type of reports do not make it onto the site.
The Mission
From the start it’s been obvious that experience reports are an integral part of the data about psychoactive substances. If nothing else is known about a plant or chemical, a lot can be learned from a few well-written reports of their use. The design goal of the Experience Vaults is to act as a categorized repository for the long-term collection of people’s experiences with both psychoactive substances and techniques, and to make those experiences easily available to people searching for information about reported use, effects, problems, and benefits. Our editorial goals are to weed out completely fraudulent entries and to keep the texts focused on the firstperson experiences of the authors. The vision that keeps the project moving is one of 100,000 reports on a thousand different substances or techniques, all categorized, rated, and searchable as part of the public knowledge-base. The Past
From 1996 through mid-1998 the “system” we used for publishing experiences was simply to request permission to use reports that we found on email lists or web boards and to ask specific individuals to write up their unusual experiences. In 1998, we created a simple web form for the submission of reports, which forwarded the stories to us by email. While this had the advantage of allowing anonymous submissions, it quickly became burdensome, as it was our policy for both Fire and Earth to read each report before we would publish it on the site (in handcoded HTML). Eventually, we started to accumulate a large backlog of reports with no way to allow other crew members to review them while still maintaining oversight of the collection.The Present
The third generation of the Experience Vaults -- launched in June 2000 and still in use today -- introduced a much more formalized and improved review system that has allowed us to publish more than 3,500 reports in the last two years. The Erowid experience admin system allows Erowid crew members to review incoming submissions, categorize them by substance and type of experience, then edit, rate and approve them. The primary principle of the design is that at least two knowledgeable and trained reviewers read each submitted report before it is considered a permanent part of the archive. When a first-stage reviewer approves a report it becomes publicly viewable, but it also enters a list of reports awaiting secondary approval. If a second-tier reviewer also approves the report, it is considered to have received “final” approval and becomes a permanent part of the collection (although it can always be taken down by a site admin). If, on the other hand, a first level reviewer “trashes” a submission, it does not get displayed but instead enters a list of reports awaiting secondary “trashing”. When a report is trashed by a second tier reviewer, it is permanently deleted. The Problem
It’s not obvious at first glance how challenging and time consuming it can be to review incoming reports. It takes time to read a full text, determine whether to approve or reject it, then set all relevant categories and ratings. Generally the better a report is, the easier it is to review. While some reports are well written and a joy to read, it is much more difficult to decide what to do with the other 80%. With each report that comes in, we feel a strong sense of obligation to honor the energy and time that the author took to write up their experience and submit it to us. Even—or perhaps especially—when reports are badly written, or describe types of use that seem less than ideal, it can be draining to decide that someone else’s story isn’t worth publishing. And yet, as publishers, it’s our job to examine incoming reports and make educated decisions about how to apply a set of reasonable criteria for inclusion or exclusion. There are Experience Report Reviewing guidelines which spell out the general parameters by which reviewers judge submitted reports.
Report Rating: Reports are assigned an overall rating (“Amazing” to “Marginal”), which determines where they show up in the lists of publicly displayed reports, and whether they are listed as “Erowid recommended”. Less than 1% of displayed reports receive a rating of “Amazing” and another percent are rated “Very Good”, while most reports are rated in the “Average” range.
There is also a rating called “Cellar”. If a report is considered unfit for display, but contains some tiny bit of relevant data that we don’t want to lose, it is relegated to the cellar, undisplayed but still available for internal research. Examples would be a report that mentions hospitalization but provides no verifiable details or contact information; a very poor quality report which describes a reaction or effect we haven’t heard of; or a report of a rare combination of substances that we don’t find credible. Rating is necessarily a subjective and highly personal process and it can be touchy to grade other people’s writing. At this point we choose not to clearly display report ratings because we are aware how seriously some people take this type of judgement.
We feel that artificially polishing each report would sanitize the incoming data, making it hard to identify the original voice of the author. Often the diction, style, spelling, and grammar of a report are all one has to get a sense who the author is, what their level of education is, who they are. These stylistic issues, which can often be distracting to read through, are also very much part of the data of a given report. Preserving the voice of the author both helps to capture the range authors who write the reports and provides additional cues for choosing how much weight to give the content of the report. * * * * * Unfortunately, the level of care our review crew strives for makes it difficult for us to keep up with the number of incoming reports—currently a steady 25 per day—so we are constantly falling behind. Early in 2002, Sophie lead a charge to clear out pending reports more than a year old, and succeeded. But even weeks of nothing but experience reviewing only caught us up to last year’s submissions. There are thousands of reports which have never been read. When people inquire why their report hasn’t been posted to the site, we sheepishly have to respond that we are doing the best we can to work through the submitted reports, but that the project is critically understaffed and underfunded.
The Future
The primary problem with our current reviewing system seems to be the period of time it takes to train new reviewers, combined with a difficult and somewhat tiresome process that loses the attention of casual volunteers. A fourth generation system, being designed to help resolve some of these problems, includes a triage system for incoming reports that will incorporate a significantly simpler interface for use by casual volunteers. This will be used as a first stage to pre-sort and provide basic categorization for incoming reports, which will then move on to full review by the crew.* * * * * Through the work of a few dedicated reviewers, the Experience Vaults have grown into a valuable public archive. Scruff has been an amazing reviewer and has processed more than 2800 reports. Sophie has reviewed over 1700 reports in the last year and MorningGlorySeed has reviewed 450. Other long-term review crew include, in order of number of reports reviewed, Tacovan, Erica, Shell, Catfish, Desox, and Scotto. It is only through the sustained efforts of these committed individuals that the project is able to thrive. We cannot express enough our appreciation to those visitors who have taken the time to write and submit quality reports and to those reviewers who have tromped through the seemingly endless quagmire of human folly, searching to unearth gems of insight, clarity or error, to be added to the public record.
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